Post an Adjustment or Reversal

Both of these write new entries to the ledger. Neither edits history, and neither changes what the payer reported.

Before You Start

You need the User role together with Manager or Administrator, and a posted remittance. Without both, these actions are missing from the card menus. Know which you want: an adjustment adds an entry, a reversal backs the whole posting out.

Post a Manual Adjustment

1. Open the remittance.
2. On the Adjustments card, open the card’s menu.
3. Select Post Manual Adjustment. On a reversed remittance it is greyed: the ledger is closed to new adjustments.
4. Choose a group code. It decides who absorbs the amount.
5. Choose a reason code, so the adjustment is explainable later.
6. Enter the amount.
7. Select Post Adjustment. The entry appears on the remittance immediately.

Result: a new adjustment entry on the remittance. What the 835 reported is unchanged.

Caution

An adjustment is not capped by what was posted, so a number typed wrong posts as typed. Read the amount back before you post; correcting it afterwards means a second adjustment, because the ledger is append-only.

Reverse a Posting

1. Open the remittance.
2. On the Amounts card, open the card’s menu.
3. Select Post Reversal. While the remittance is held it is greyed, because nothing has posted to reverse.
4. Confirm at Reverse This Posting?.

Result: the posting is backed out with new entries. The original entries remain visible - Transactions explains why the ledger only ever appends.

A Posting Can Only Be Reversed Once

Attempting a second reversal is refused:

Already reversed - a posting can be reversed once.

Caution

Payers sometimes issue a takeback in error. Confirm the takeback is correct before reversing, because releasing it backs out the adjudication it reverses using what that remittance actually posted.

Related: The Remittance Page · Remittances · Transactions