I Cannot See Something

Five different things produce a “you cannot see this” in ClaimPod, and each has its own fix. The message tells you which one you have, so match it to a heading below. If you cannot sign in at all, see I Cannot Sign In instead.

“No Client Access”

Your account exists; the client grant does not. Role and client access are separate, so holding the User role gives you nothing until an administrator assigns you to a client or adds you to a group that can open one.

Fix: ask an administrator to assign you from the client’s Users action, or to add you to a group whose Clients include it.

“No Access to This Client”

You opened a link for a client your account is not assigned to. This usually means a colleague shared a link without saying which client it was for, because addresses do not carry the client. It also appears when your access to the client you were working in is removed while you are signed in; ClaimPod moves you to another of your clients.

Fix: pick one of your own clients from the switcher, or ask for access to that one.

“Data Mapping Isn’t Part of Your Plan”

This module isn’t included in the license installed on this instance.

The heading carries whichever screen you opened - Data Mapping, Rules, Work Queues. The module is not licensed on this instance, so it is not about your account and a role change will not help.

Fix: ask an administrator to review the instance license.

“You Don’t Have Access”

Users needs the Administrator role. Ask your team’s admin to grant access.

Your role does not reach this screen. The sentence names the screen you opened and the role it needs, and Back to Dashboard takes you home. Every screen shows this when your roles do not reach it, including one opened from a shared link. This is often working as intended rather than a mistake: an Administrator has no access to patient data at all, by design.

Fix: check Roles and Access before asking for a role change. You may need a second role rather than a different one.

“This instance is in read-only mode”

This instance is in read-only mode. You can view data, but changes are temporarily disabled.

The whole instance is in read-only mode. Nobody can save anything, so this is not about your permissions. A bulk action says the same thing in its own words: “This instance is read-only, so changes are paused. Exports still work.”

A single suspended client works the same way for that client’s records. Its banner says the client is suspended and that its records are read-only, and a bulk action reads “This client is suspended, so changes are paused. Exports still work.”

Fix: wait for it to be lifted, or ask an administrator why it is on.

Related: I Cannot Sign In · Roles and Access · Clients