A Payment Did Not Post

The Payment Is Not on the Claim

Complete the review item to release the posting.

The remittance raised an exception, so its posting is held. Nothing lands on the claim until a reviewer closes the item. This is intended: money never posts on the strength of a match ClaimPod was unsure about.

Fix: work the item in the remittance review queue. Work a Remittance Review Item covers it.

The Remittance Matched the Wrong Claim

The payer’s control number pointed somewhere unexpected, or at nothing.

Fix: reassociate it onto the correct claim. If the target claim is voided ClaimPod refuses and moves nothing, which is deliberate.

The Adjustment Was Refused

Couldn’t post the adjustment - {the reason}. The ledger is unchanged.

An adjustment needs a group code, a reason code, and an amount that is not zero. The message names which one is missing.

Fix: supply what it names. The ledger really is unchanged, so nothing needs undoing before you retry.

The Reversal Was Refused

Already reversed - a posting can be reversed once.

Fix: none available. If the position is still wrong after a reversal, correct it with a new adjustment rather than a second reversal.

The Remittance Says Nothing Will Post

Nothing will post - this remittance carries no payment and no adjustments.

The payer sent an advice with no financial effect. This is normal and needs no action.

A Takeback Looks Wrong

Payers sometimes reverse in error. Releasing a takeback backs out the adjudication it reverses, using what that remittance actually posted.

Fix: confirm the takeback is correct with the payer before releasing it. Reversing an incorrect takeback is more work than not releasing it.

Related: Remittances · Transactions